Privacy Statement

What information do we obtain from you? 

Essentially, we will require such information as is necessary to enable us to provide our services to you (our client). 

We will also require such information as is necessary to enable us to provide our services to our clients where you have brought a claim against them. 

The type of information we will hold about you (or our clients) will include ‘personal data’ and may also include ‘special category data’ (for example, medical information) and may be held by us in a paper or electronic format.

The legal basis for processing (handling/holding) your personal data 

The legal basis for processing your personal data depends on the circumstances. The basis may be: 

  • the processing is necessary to perform a contract you or your employee have entered into
  • the processing is necessary for the compliance with a legal obligation to which we and/or or our client are subject
  • the processing may be necessary for the purposes of the legitimate interests pursued by your employee or us. In these circumstances, the legitimate interests could be investigating and defending third party claims made against our client
  • you have given your consent to the processing of your personal data.

What do we do with the information we do obtain from you? 

Our use of your personal data is subject to your instructions, the General Data Protection Regulation (GDPR) and the Data Protection Act, 2018, any replacement legislation in force in the United Kingdom from time-to-time (the data protection legislation) and our duty of confidentiality owed to you. We use the information you provide primarily to provide our services to you or our client, but we may also use it for other purposes including:

  • obtaining satisfaction of our invoices 
  • analysis to help us manage our business
  • detection and the prevention of crime – this service may be undertaken by a third-party provider for us on a strictly confidential basis
  • sharing your personal data with third parties such as expert witnesses, barristers and your insurer or employee
  • to prevent and detect fraud, we may also share information about you with other organisations including the Police, conduct searches about you using publicly available database checks and/or share your details with fraud prevention and detection agencies
  • external auditing, which may be undertaken by a third party, but it will be on a strictly confidential basis and we will ensure that access to your data is controlled 
  • internal file auditing
  • legal and regulatory compliance (for example, financial sanctions and anti-money laundering checks)
  • contacting you for the purpose of investigating opportunities for further processing or consent. 

Such data may not be destroyed within the parameters of our normal data retention policy and may be retained indefinitely thereon. No sensitive personal data will be used or retained during this exercise.

Your information will be kept confidential at all times.

Telephone calls 

We do not record our telephone calls.

Retention of personal data 

We destroy archived data after 7 years but reserve the right to do so earlier if we deem it appropriate. However, we also reserve the right in certain circumstances to hold your data for longer than 7 years, but in such event, it will not be accessible except in a secure retrieval process prescribed in our policies and procedures. In the event of us retaining your personal data for more than 7 years, we also reserve the right to securely delete some of your personal data that we do not regard as necessary to retain (minimisation) in the circumstances. 

Data protection registration

We are registered with the Information Commissioner’s Office (ICO).

Registration number: ZB388076.

Data protection regulator and complaints handling 

You may complain about our conduct in relation to data protection matters to us or to the regulator of data protection, the ICO, by writing to them at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or telephoning them on 0303 123 1113.

Contacts, subject access requests, correction, or deletion of data 

If you have any questions about our Privacy Statement or want to exercise your rights under the data protection legislation or see a copy of the information that we hold about you, or think that information we hold about you may need to be corrected, want to delete all or any part of it or object to the processing on legitimate grounds, please contact us with the subject heading “Data Privacy” to

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